Returns

Returns must be made within 10 days of the date of receipt, in the same condition as sold; i.e. (in original packages, no partial strands etc.). A copy of the invoice and a clear explanation concerning the nature of the return must accompany the returned merchandise. We reserve the right to charge a restocking fee on all merchandise returned after 10 days. Special orders or items made to your specifications are not returnable. We matte beads to specifications. For that reason, matted beads are not returnable. All beads and jewelry is inspected prior to shipment.

Return of jewelry needs to be made with in 3 days of receipt, all other conditions as above.

We charge a 15% restocking fee for return of Swarovski crystals, as these are standardized and never vary, all other conditions as above. Earrings may not be returned for hygenical reasons.

Returned merchandise needs to be clearly marked on the customs slip as "Return of German merchandise, Unstrung glass beads (pearls) Country of Origin Italy (China)". Customs and excise fees levied on us for failure to do so will be charged back to you - the charges are customarily 16% of the value plus a handling charge of ~ 25,50 Euro- 37,40 Euro. Correctly marked packages incur no charge, and are not expensive to return (also see below).

To return beads from the U.S. you should use First Class or Priority Mail. Do not use Global Priority Mail. The cost should no be more than $4.00 euro. Contact us prior to mailing should costs exceed $4.00.

If you received damaged beads, they were damaged in transit. For damaged beads it is the customer's responsibility to correspond with FEDEX and UPS and file the claim. Pictures as proof of damage either from a scanner, copier or digital camera are required. In case of loss or damage, please file a claim with the carrier immediately upon receipt of damaged merchandise or suspected loss of shipment. When contacting us, please state the SKU number and order number and forward the digital proof of damage. Don't send anything back until we have asked you to do so and if you send something back follow our return instructions. The customer's failure to follow the instructions above or failure to file the complete claim within the time period alloted may result in the claim not being adjucated. It is our standard policy to replace broken merchandise and not issue credit. It is at our discretion to require merchandise to be returned or to accept scanned or digital pictures as proof.

Here are our Frequently Asked Questions (FAQs) about Returns:

Q: What is your return address?
A: Schmuckperlen G2B GmbH
Gems2Behold.com-Return of German Merchandise
Im Grund 18
36304 Alsfeld
Germany
AIR MAIL

Q: How easy is it to return beads?
A: It is very easy. All you need to do is include a copy of the original invoice, and have the beads in their original bags with the correct sticker still attached. Regular AirMail shipping is fine and costs on average about US$4.00 - US$6.00 from the United States. On the outside of the package please affix a small green customs sticker CN22, which states "Return of German Merchandise, Unstrung glass beads TARIC-Code 70181051". Please don't forget the copy of the original invoice. That's all there is to it.

Q: How do I return merchandise?
A: Within 10 days of receipt of your order include a copy of the original invoice, and have the beads in their original bags with the correct sticker still attached. Regular AirMail shipping is fine and costs on average about US$4.00 - US$6.00 from the United States. On the outside of the package please affix a small green customs sticker CN22, which states Return of German Merchandise, Unstrung glass beads TARIC-Code 70181051". Please don't forget the copy of the original invoice. Customers within the EU don't need to us a customs sticker. We charge a 15% restocking fee for return of Swarovski crystals, as these are standardized and never vary, all other conditions as above.

Q: What are the conditions to return jewelry?
A: We only accept return of jewelry that is in its original condition and packaging, unworn. Earrings may not be returned for hygenical reasons. Return of jewelry needs to be made with in 3 days of receipt, all other conditions as above. Special orders may not be returned.