Order Info

      

We build our business on quality beads and responsive customer service.

Please be sure to read our Frequently Asked Questions (FAQ).

I. BUSINESS TERMS

By using this site you explicitly agree to our business terms as stated on this page.

The wholesale prices of all items are in the middle column of the pricing table which is under each item. No minimum order is required and your wholesale license does NOT need to be on file with Gems2Behold to purchase wholesale. All orders from the EU or EEC will be transfered to our European store, www.schmuckperlen.com, which is optimized to serve our European customers. We will add VAT/sales tax of 16% to all orders shipped to the EU or EEC as VAT/sales tax is not included in our prices due to us being primarily a wholesale supplier.

You need not contact us prior to placing an order. It is possible to place an order immediately. If you feel something has gone wrong with your order or the pricing of an item, complete the order online which will send it to us electronically and add a comment with your concerns, and we will contact you prior to dispatching your order. Don't fax or e-mail your order to us, if at all possible, the best way to place an order is through our on-line shopping cart system.

This site is prices in US $, and all transactions will be done in US $. This site does not serve our European customers. European customers, who place an order on this site will be transferred to our European store www.schmuckperlen.com and their orders will be filled from there. A 5.00 euro manual order fee will be charged for the transfer of the order and the manual re-entering of the purchase. Our computers serve both website and occasionally, due to a MS Windows operating system problem you may receive an e-mail that is priced in euros. While the amounts (numbers) in that e-mail are correct, all sales on Gems2behold are in US Dollars and you will be billed only in US Dollars. This error happens only with e-mails and not with our written invoices.

When contacting us about a product always use its SKU (Product Number). No two SKUs are alike and this way we can identify which product you describe.

To Order

• On the Internet: www.schmuckperlen.com or www.gems2behold.com on our Secure Servers
• Via U.S. Fax: 1.800.881.4037 - Click here for our Fax Order Form
• Via UK Fax: +44 845.280.1667, in UK dial 0845.280.1667 - Click here for our Fax Order Form
• Via German Fax: +49 6925-577374 or +49 6631-707799 - Click here for our Fax Order Form
• Via E-Mail: wholesale@gems2behold.com
• Via Mail:
  Gems2Behold Beads and Jewelry Findings
  Im Grund 18
  36304 Alsfeld
  Germany (Airmail $0.80 Postage from the US)
• Via Phone:
  in U.S., 1.800.881.4037 (Voice Mail)
  in Germany, +49 6631-707838
  UK +44 845.280.1667, in UK dial: 0845.280.1667 (Voice Mail)
• Manual Orders: All phoned, faxed and e-mailed orders incur a $5.00 handling charge. Orders on our secure servers are convenient, easy, accurate, up-to-date and absolutely safe. You don't need to leave your credit card number on-line to place an on-line order. You can fax the credit card number to any of the above fax numbers or leave it on our answering machines. If you prefer not to leave your credit card on-line, select the first shopping cart screen (under the ordering instructions box) either the option "I will call with my credit card number" or "Credit card on file with G2B". This way you won't incur the $5.00 handling fee.
• If you would like to visit our store, please click here for Directions and Travel Information.

Invoices
We are unable to issue invoices for value other than that of the merchandise. We can mail the invoice separately from the shipment and, if desired, to a different address. We can declare the beads on the customs slip as "Glass beads," "Craft supplies," "Beads," "Artist Materials" and similar. If you have a preference, please annotate in the comment box when ordering.

Shipments
Orders are normally shipped within three (3) business days after receipt of order at Gems2Behold™. Delays may occur if your address is incomplete (especially on phone or fax orders), your e-mail address invalid or your credit card payment does not clear. Allow 1 week during a major show. Custom work requests may require an additional 3-7 business days. Please note that Venetian beads are always in short supply - they are handmade.

II. PURCHASE PAYMENT TERMS

Prepaid
All orders must be prepaid unless specified by a Gems2Behold™ account representative. While we customarily charge your credit card two days prior to shipping, on occasion you may be charged up to 10 business days prior to shipment. Orders are subject to acceptance and credit review by Gems2Behold™.

Credit Cards
We accept Visa, MasterCard, and American Express. We reserve the
right to request additional information, such as CVV (Credit card
verification value--the 3 digit number on the back of the card)
and photocopies of your credit card (front and back) for orders
which fall into certain categories. Categories where we can request
this information: differing :"Bill to:" and "Ship to:" addresses, Swarovski crystal beads orders and others.

Debit Cards
We accept VISA and MC debit cards as well as credit cards. For our UK customers: we welcome all SWIFT cards. However some SWIFT cards do not work on our credit card processing equipment, mainly cards starting with "6". We are sorry for any inconvenience caused. We do not accept EuroCheck credit cards.

Checks
We DO NOT accept checks.

Wire Transfers
We accept wire transfers, however our bank charges us $50.00 for incoming wire transfers regardless of where it is originated. If you pay by wire transfer, please add the $50.00. All orders paying by wire transfer should use our International site www.schmuckperlen.com, where we don't have to charge the surcharge. Transfers take on average 5 working days to reach us thus your order will take that much longer. All orders originating in the EU and EEC will be transfered to our www.Schmuckperlen.com website.

No Credit Card?
Please use our European Site www.schmuckperlen.com, where inbound wiretransfers and Überweisungen are free of charge. Otherwise, please use PayPal as a payment option in the shopping cart.

PayPal
We strongly recommend PayPal for customers without a credit card. If you don't have a PayPal account, please visit www.PayPal.com and sign up for an account. When making PayPal payments please ensure you've selected the correct VAT category prior to making your PayPal payment. All orders shipped to the EU incur VAT.

Shipping Cost And Policy

To places within Europe:

If you reside in Europe, please use our European site: www.schmuckperlen.com, as shipping for European customers is considerably more reasonable on that site. To see the European shipping rates on schmuckperlen.com, please click here:

      

To places outside of Europe (worldwide):

• 2-3 days FEDEX to the US up to 500 grams (approx. 18 oz.) $16.95
• 2-3 days FEDEX to the US up to 1000 grams (approx. 35 oz.) $24.95
• 2-3 days UPS worldwide up to 500 grams $34.90 (this is approx US$500 in beads)
• 2-3 days UPS worldwide up to 1000 grams $39.95 (this is approx. US$1000 in beads)
• Deutsche Post up to 100 grams worldwide: $11.50, Registered Mail, Not Insured - about 2 weeks
• Deutsche Post up to 100 grams worldwide: $12.95, Expedited Mail, Not Insured - about 1 week
• Deutsche Post up to 250 grams worldwide: $13.95, Registered Mail, Not Insured - about 2 weeks
• Deutsche Post up to 250 grams worldwide: $16.95, Expedited Mail, Not Insured - about 1 week

All packages shipped via FEDEX, UPS and Deutsche Post unless otherwise requested. Please inquire about shipping rates for packages over 2kg.

Shipping cost are not on an exact cost basis, however includes postage and handling fees. Whenever possible we will combine separate shipments to save in shipping fees. Equally we may divide a shipment to lower postage on the order. Please expect your package 7-10 business days (yours and ours) after placing the order. We will notify you by e-mail if we encounter delays, equally you may check on our order status system the status of your order at any time. Shipping your order to you comprises of us picking the beads, assembling the order, communicating with you and shipping the merchandise out. Shipping fees cannot be refunded for that reason.

Order Status and Tracking Info
You can track your order status by clicking HERE or by using the Order Status button in our navigation menu to the left. Your package can be tracked (however limited) at the Deutsche Post Web site.

Once a delivery attempt has been made in the US, the package can be tracked with the US Post Office at www.usps.com/shipping/trackandconfirm.htm. US Postal tracking is only possible for Expedited packages.

Claims and Shipments Damaged in Transit, Damaged Merchandise

All claims must be reported within three (3) days of receipt of the shipment. It is the customer's responsibility to correspond with FEDEX and UPS and file the claim. Pictures as proof of damage either from a scanner, copier or digital camera are required. In case of loss or damage, please file a claim with the carrier immediately upon receipt of damaged merchandise or suspected loss of shipment. When contacting us, please state the SKU number and order number and forward the digital proof of damage. Don't send anything back until we have asked you to do so and if you send something back follow our return instructions. The customer's failure to follow the instructions above or failure to file the complete claim within the time period alloted may result in the claim not being adjucated. It is our standard policy to replace broken merchandise and not issue credit. It is at our discretion to require merchandise to be returned or to accept scanned or digital pictures as proof.

Lost Shipments

Suspected lost FEDEX and or UPS shipments need to be reported within 2 days of the expected arrival date by email or fax to Gems2Behold.com. Lost postal shipments need to be reported within a week of the expected arrival date. Notices about lost shipments are to be sent by email to customerservice@gems2behold.com or by fax. You are provided a tracking link via e-mail or can access tracking information through our order status page for this purpose. The customers failure to timely report lost shipments or assist with the recovery of the shipment will lead to denial of any resulting claims. The customer is responsible for correct address information.

Returns
Returns must be made within 10 days of the date of receipt, in the same condition as sold; i.e. (in original packages, no partial strands etc.). A copy of the invoice and a clear explanation concerning the nature of the return must accompany the returned merchandise. We reserve the right to charge a restocking fee on all merchandise returned after 10 days. Special orders or items made to your specifications are not returnable. We matte beads to specifications. For that reason, matted beads are not returnable.

Return of jewelry needs to be made with in 3 days of receipt, all other conditions as above.

We charge a 15% restocking fee for return of Swarovski crystals, as these are standardized and never vary, all other conditions as above.

Returned merchandise needs to be clearly marked on the customs slip as "Return of German merchandise, Unstrung glass beads (pearls) Country of Origin Italy (China)". Customs and excise fees levied on us for failure to do so will be charged back to you - the charges are customarily 16% of the value plus a handling charge of ~US$ 25.50-US$37.40. Correctly marked packages incur no charge, and are not expensive to return (also see below). Do NOT leave off "Return of German merchandise".

To return beads from the U.S. you should use First Class or Priority Mail. Do not use Global Priority Mail. The cost should no be more than $4.00. Contact us prior to mailing should costs exceed $4.00-$6.00 from the United States.

Gems2Behold and Schmuckperlen will not reimburse you for or pay for return shipping cost on any item which is not shipped by the most economical method available no matter what the circumstance. In case of questions please contact us.

Return Address is:
Gems2Behold Beads and Jewelry Findings
Im Grund 18
D-36304 Alsfeld
Germany

You need to do is include a copy of the original invoice, and have the beads in their original bags with the correct sticker still attached. On the outside of the package please affix a small green customs sticker CN22 (click here to print a copy), which states "Return of German Merchandise, Unstrung glass beads TARIC-Code 70181051". Please don't forget the copy of the original invoice. That's all there is to it.

On the outside of the package please affix a small green customs sticker CN22 (click here to print a copy), which states "Return of German Merchandise, Unstrung glass beads TARIC-Code 70181051". Please don't forget the copy of the original invoice.

Sales Tax And VAT License (Other than EU)
We do not need your Sales Tax License on file with Gems2Behold prior to you placing an order. We appreciate you providing us with your number in the comment box of your first order.

European Union and European Economic Community Orders Only
Please place all EU, EEC and European orders on www.schmuckperlen.com. Orders from Europe, which were placed on the Gems2Behold website will be transferred to our European website, www.Schmuckperlen.com. We are primarily a wholesale supplier. All our prices are ex VAT. For that reason, all EU orders will be charged 16% VAT, unless your orders are over $1,000 and you do have a VAT license on file with us. If we incur a backcharge from German customs VAT office due to incorrect VAT number or expired VAT license, we reserve the right to charge your account accordingly.

U.S. Customs And Import Duties
Our loose unstrung glass beads are free of U.S. import duties or customs, under HTS 70181011 in the International Tariff database, and are made in Italy. Freshwater pearls are produced in China and are free of customs and duty in accordance with HTS 710121. If you are in the U.S. and are asked to pay customs do NOT pay customs duties, but contact us immediately. We will fax you documentation which will clear up the situation as the beads and pearls are free of US customs duties.

Countries other than U.S., please check your country's custom regulations to find the most advantageous customs category for you. We can declare the beads on the customs slip as "Glass beads," "Craft supplies," "Beads," "Artist Materials" and similar. If you have a preference, please annotate in the comment box when ordering.

Backorders (and items out of stock)
All items not shipped are automatically backordered, unless otherwise instructed. This is meant as a service. If you prefer for us not to track backorders, please so state in the comment box when placing the order. Backorders below $30.00 will be charged $5.95 s&h, unless you add an item at the time we contact you that we have received stock to fill the backorder. We will contact you 3 days prior to shipping out a backorder. The backorder will ship unless we hear from you or you asked us not to track backorders.

III. MERCHANDISE INFORMATION


Prices
Price changes become effective immediately and without prior notice. Please expect changes in prices and shipping charges around the first of the year.

Volume Discounts
High volume sales will be given a quantity discount: orders over $500.00 receive 5%, orders over $1,000.00 receive 7.5%, orders over $2,000 receive 10% discount, orders over $5,000 receive 12.5% and orders over $7,500 receive 15% discount.

Looking for higher discounts? Again our European site www.Schmuckperlen.com can offer larger discounts and is set up for the professional wholesale buyer.

Design Variations
Most items are handmade. Designs may vary slightly.

Sizes And Color
Due to the nature of pearls and Venetian beads, sizes and color may vary slightly. Due to the nature of handmade products, sizes and color may vary slightly. All Venetian beads, however, especially baby heart beads and millefiori, show handmade irregularities - these are considered a sign of handmade quality and are not reason for a refund. It is normal for some of the goldfoil to be on the outside of the beads, especially for baby heart beads - this is not a defect. If more than the normal irregularities are encountered in a batch of beads, we will include extra beads at no additional charge. Millefiori beads are not high quality beads, as you can see by the price. Please don't compare their quality to the quality of the gold and silver foil beads.

Custom Work and Matted Beads
Custom work and matted beads cannot be returned or exchanged. Custom work can be adjusted but will be charged extra.

Special Orders
Special orders for quantities in excess of stock levels normally maintained by G2B placed are binding orders and are subject to a restocking fee of 20% if cancellation information is received less than 45 days in advance of anticipated and agreed to shipping date. Once shipped the order cannot be cancelled. A variation of the shipping date up to 45 days is possible and is not reason for cancellation of a special order. Special orders can only be returned if the merchandise delivered is substantive defective, ie the beads or merchandise is broken or cracked. We accept special orders only with a written acknowledgement that in fact you are aware and agree to our special order conditions. We require payment guarantee with a credit card authorization at the time of placing the order. The card will be charged at shipping time.

Promotions
All show sales are considered final unless other arrangements are made at the time of purchase. Regular promotions and purchase incentives are not always announced. Ask your sales representative for any promo updates.

Agreement to Business Conditions stated on the G2B Order Info Page
By placing orders with G2B via e-mail, fax or on our website or by entering our premises to place an order you expressly acknowlege agreement to our business terms as stated on this page. When placing an order at our facilities you need to pay VAT of 16% for merchandise and you are exempt from our return rights on merchandise. Gems2Behold is a trading name of Schmuckperlen G2B GmbH, seat of jurisdiction is Alsfeld, Germany.

Shipping Dates for Christmas
All orders for Christmas shipping to other than Europe need to be received by 6 December Noon GMT. (EST +5hrs - i.e., orders must be received by 7 AM 6 December EST). Orders outside of Central Europe need to be received by 14th December Noon. German orders for Christmas delivery need to be received by 20 December COB.

We will process all orders received after 28 November going outside Europe as Expedited and charge $15.95, unless you specify that you don't require the merchandise by Christmas. We are located in Germany, and can not guarantee delivery before Christmas after 6 December (outside Europe) and 14 December (Central Europe), unless you choose to ship via 3 day DataPost ($69.95) or Parcel Post Standard for $39.95.

Orders received after 6 December (outside Europe) and 14 December (Europe) will ship as soon as possible, however may arrive after Christmas. We appreciate your understanding.

IV. COPYRIGHTS

All our pictures are copyrighted and may not be used without permission. Please note that we will enforce the copyright and track use via Digimarc.

• We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
• We will not e-mail you in the future unless you have given us your consent.

• your name
• address
• phone number
• email address
• credit/debit card details
• We will never collect sensitive information about you without your explicit consent.
• The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us.

Your statutory rights are not affected.

VI. IMPRESSUM:
Responsible for site content per the laws governing media and press:

Gems2Behold Beads and Jewelry Findings
Schmuckperlen G2B GmbH
Managing Director Astrid Hall
Im Grund 18
36304 Alsfeld
VAT ID Number in accordance with § 27a Umsatzsteuergesetz: Umsatz-Steuer ID Nr: DE813713908
Traderegister No. : HRB5444
Jurisdiction : Amtsgericht Alsfeld
06631-707838

Responsible for content per § 10, Absatz 3, MDStV: Astrid Hall (address as above)

THANK YOU FOR YOUR BUSINESS!